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Choosing a technology is choosing a culture

February 27, 2013 By Nathan Dintenfass

Which technology is best to use in launching a new site or web application? There was a time when I would answer this question by getting into the details of the various features and performance characteristics of a given platform, but over the years I’ve realized it’s really not a technology question; it’s a people question.

The issues are: who is going to build it, and who are you going to want to hire to continue to build it. Anyone who has been around software engineers (or any engineers) knows that a truly great engineer is worth many mediocre engineers, so if you’re starting a technology-intensive business, it’s critical that you be able to attract high caliber people. For instance, Adobe ColdFusion (formerly Macromedia ColdFusion, formerly Allaire ColdFusion) is an extremely productive platform for building web applications — in terms of getting something done quickly it’s great, but good luck finding great engineers who want to work with ColdFusion. Deserved or not, ColdFusion has a reputation in the industry for not being a “real” programming environment (there’s a whole other discussion to be had about the perversely inverse relationship between the ease-of-use and productivity of a programming environment and the credibility it receives in engineering communities). Most software developers wouldn’t want to be forced to work with ColdFusion for fear their other skills would atrophy. This is not a statement about how good ColdFusion is as a technology; it is a statement about the realities of putting together a team.

This is a nuance lost on a lot of entrepreneurs and managers who haven’t done hands-on coding before — the tools you choose define the nature of the team you will build moving forward, and in most cases it’s extremely difficult to switch gears. To be fair, this nuance is also usually lost on engineers, who can easily burn a lot of cycles debating the merits of Ruby vs. PHP vs. Java vs. ColdFusion vs. every other thing. In the end,  the tools listed here, among many others, are mature enough that they can all serve well to create web-based applications. Some might take longer, some might not scale as readily, some might not integrate with other technologies as easily, but from the standpoint of “can it be built in a reasonable amount of time and be production-ready and reasonably scalable” the answer is yes in all cases. The best technology to choose is the one that creates the culture you want.

Filed Under: Featured, Product Strategy Tagged With: Coldfusion, humans first, Platforms and Form Factors, Small Things Are Big, Technology, Web Application Frameworks, Web Applications

Chairs with wheels

November 23, 2011 By Nathan Dintenfass

A former colleague once told me a story that delightfully illustrates the nature of business decisions relative to technology:

Years ago he was pitching a big consulting project to a major telco. The telco had put out an RFP to various development shops asking for help solving a classic problem — they had a number of different systems for billing, provisioning, customer service, etc. Their customer reps would have to physically go to different terminals to deal with different aspects of the support process, causing a lot of inconvenience and wasted time.

Of course, all of the proposals that came back talked about various ways to integrate the systems using then state-of-the-art enterprise software techniques, and, of course, all of those proposals were quite hefty in terms of time and cost. My friend submitted his proposal and waited to hear back.

After a couple of weeks the telco got back to him – he did not land the project, but not because some other shop had beat him out. No, you see the telco told him that they had bought all of the customer reps chairs with wheels on them, making it much easier for them to move among the various terminals, so they no longer considered it a burning problem.

True or not (the guy who told me this story swears it’s true) this parable puts all technology decisions into perspective. Wheels on the chairs! Minimum Viable Product, indeed. When tackling hard problems, always look to see if you can find a “Chairs With Wheels” solution before (or, in many cases, while) investing in technology solutions.

Filed Under: Team Dynamics Tagged With: Small Things Are Big

The rotating dessert tray

June 17, 2011 By Nathan Dintenfass

Object lessons on experience and design can come from unexpected places – in this case an episode of This American Life recorded in a 24-hour period at the Golden Apple diner in Chicago.

Picture a dessert case.

Rotating Dessert Case

 

On the day the This American Life crew was in the Golden Apple the motor in the dessert was broken. Desserts that would normally be spinning around and around were stationary. Just sitting there motionless.

And here’s where the lesson comes in:  when the desserts weren’t spinning the Golden Apple sold 50% fewer desserts. Think about that for a moment. Take stationary desserts and start them rotating slowly and double your sales. Double.

Details matter. A lot.  They matter in retail environments, and they matter in software. But, what details matter isn’t always so apparent. Sure, you can A/B test new copy, new colors, new button placement, but ask yourself: what is the Rotating Dessert experiment I can run?

(a nice source for examples of little details can be found at http://littlebigdetails.com)

Filed Under: Executive Strategy Tagged With: Small Things Are Big

Products Are Hard is a blog, a conference series, and a simple truth. The humans behind this endeavor are Abie and Nathan, principals of Product House.

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Nathan Dintenfass

Nathan brings over fifteen years of technical and business experience with a focus on Internet technologies, product management, and brand positioning.

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Abie Hadjitarkhani

Abie has over fifteen years of experience in software development, user experience, psychology, education, and the arts.

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